Lenovo

I’m Moli, your virtual agent. I can help with Moto phone issues.

:
:

Side-loading your data file

Side-loading your data file


Even though your phone doesn't have Bluetooth, we may still be able to migrate your contacts, by side-loading the necessary files.


On your new phone, when asked if your phone supports Bluetooth, choose “No”

From the Sorry screen, choose “Continue”, then choose one of the methods below to sideload the Migrate file to your old phone.

1.  PC Transfer

Drag and drop “Migrate” from your computer on to your old phone

What you’ll need

  • Internet-connected computer
  • USB cable

Instructions

  • Click here to download the migrate file
  • Connect your old phone to your computer
  • On your computer, drag (or copy) the file to your old phone.
  • On your old phone, open the file and follow the instructions to install
  • On your new phone, return to Migrate app and follow instructions

2.  SD Card Transfer

Copy “Migrate” onto your old phone’s SD card

Instructions

  • Remove SD card from your old phone
  • Insert the SD card into your computer (you may need a sleeve or other adapter)
  • Download the “Migrate” file to your computer.  Click here to get the file
  • Drag (or copy) the file to your SD card
  • Insert SD card back into your old device
  • On your old phone, open the file and follow the instructions to install
  • On your new phone, return to Migrate app and follow instructions

3.  Download to Your Phone

Download “Migrate” if mobile data is still active

Instructions

  • On your old phone and if phone is non-Moto E, click here or open the browser and type in (www.motorola.com/featurephonemigrate)
    Note:  This file is used for all new Motorola phones except Moto E.
  • On your old phone and if phone is a Moto E, click here or open the browser and type in (www.motorola.com/featurephonemigrateMotoE)
  • Download the “Migrate” file.
  • On your old phone, open the file and follow the instructions to install
  • On your new phone, return to Migrate app and follow instructions



Once you’ve added the “Migrate” file to your old phone, return to the "Transfer contacts" screen on your new phone and touch the button labeled “Next”. When you reach the Open ‘Migrate’ File screen, click here to learn more.

Was this information helpful?

Your feedback helps to improve this site.