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Battery calibration

Battery calibration


If you are experiencing incorrect or inconsistent battery level, quick battery discharge, slow or erratic charging speeds, or sudden power off or rebooting, a battery calibration could correct the problem.

To perform a battery calibration:

  1. Force reboot the device by holding the power button until the device reboots
    (For the moto z3  hold volume down + power to force the reboot.)
  2. Plug into supplied charger
  3. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%

If your device has a removable battery, follow the steps below:

  1. Remove the battery
  2. Re-insert the battery
  3. Plug into supplied charger
  4. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%

If you have performed these steps and you are still experiencing battery or charging issues you can visit our troubleshooting page, or submit your device for repair.

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