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SIM Card Authorization Error

I am receiving a SIM Card Authorization Error, what should I do?

If you are receiving a SIM Card Authorization Error please try the steps below:

  1. Ensure you have updated to latest software version. Click here for information on how to update the software.
  2. Remove and reinsert your nano SIM. Click here for more information on insert and removing the nano SIM
  3. Ensure that the gold contacts on your nano SIM are clean and free of dirt. You can use a dry cloth or eraser to clean the contacts.
  4. Power cycle your device
  5. If the issue is not resolved, you may have a defective card, please contact your service provider for information on how to obtain a replacement nano SIM card.

If the above suggestions do not work, try turning airplane mode off and back on again. Settings > Wireless & network > Airplane mode

If still not working, please CONTACT US.

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