I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following

(Your name and email will help us provide information specific to you and your registered device.)

Setup and troubleshoot Wi-Fi issues

How do I setup and troubleshoot Wi-Fi issues?

Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.

Turn Wi-Fi power on or off

Touch Image > Settings, then touch the Wi-Fi power switch to turn it Image or Image 

Wi-Fi search & connect

When Wi-Fi is on, the Wi-Fi in range indicator Image appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.

To search for a network when Wi-Fi is off:

  1. Touch Image > Settings > Wi-Fi

  2. Touch the Wi-Fi power switch to turn it Image and scan. Your smartphone lists the networks it finds within range.

    Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Menu Image > Advanced

  3. Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect

When your smartphone is connected to the network, the Wi-Fi connected indicator Image appears in the status bar.

Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.

Wi-Fi Hotspot

You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.

Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.

Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your carrier for more details.

To set up your smartphone as a Wi-Fi hotspot:

  1. Touch Image > Settings > More > Tethering & Mobile Hotspot > Mobile Hotspot to turn on the hotspot.

  2. Touch Mobile Hotspot settings > Configure Mobile Hotspot to change hotspot security and configuration settings:

    • Network SSID: Enter a unique name for your hotspot and touch Next.

    • Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.

      Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.

    • Broadcast Channel: Select a channel that minimizes potential interference. You may need to try different channels after your hotspot is active for a time.

  3. Touch Save when the settings are complete.

When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.


Unable to establish connection with the phone

  • The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
  • Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
  • If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
  • The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
  • Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
  • Check if you are able to connect your phone via Bluetooth. If also unable to connect via Bluetooth contact Motorola for repair options.

Can't connect to Internet

  • Try a different URL or web site address.
  • Disconnect and try connecting to the network again.
  • Enter correct Password (WEP-WAP/WPA key).
  • If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
  • Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.

Was this information helpful?

Your feedback helps to improve this site.