I’m Moli, your virtual agent. I can help with Moto phone issues.
"Pattern" lock or a "Passcode" are types of Security lock for your handset. If you have forgetten this information, you will need to perform a factory reset.
You will need your Gmail / Google Account credentials (user name and password) after resetting your device.
Reset Gmail Password
If you forgot or are unsure about your Google password, but you remember your Gmail / Google account name, you can use a computer to access the Gmail account and Gmail will send a link to reset your account password to another one of your email accounts. Use steps below to reset Gmail password for your handset with your computer:
- Please use a computer to visit Google Account Recovery
- Select "I don't know my password"
- Follow the steps instructed by Gmail to recover your Gmail login information.
A reset password link will be emailed to your back-up email account you had established during initial Gmail set-up on your computer.
Once your login information is recovered, please use that information to unlock the handset when asked for your Gmail credentials again onscreen.
If you forgot any of your other Gmail information as described in Gmail help screen, click on the topic for more details.
Reset phone / Factory Data Reset:
Contact Motorola Customer Service or your Carrier for help with resetting your device, or visist here" target="_self for current Motorola models.
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