I’m Moli, your virtual agent. I can help with Moto phone issues.
Please provide the following
Remove the battery door - Moto G 2nd Generation
To remove the battery door of your device, insert your fingernail at the bottom and lift the door.
Warning: Do not attempt to remove the battery door from the top. This may cause damage to the door.
Watch a video on how to remove the battery door.
Note: The Grip Shell has to be installed after removing the existing battery door. It will not attach properly unless you remove the battery door.
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