Lenovo

DROID Mini Service & Repair

DROID Mini - Service & Repair


Service

  1. Is there anything else I can do to fix my phone?
  2. How do I send my phone in for service? 
  3. How long will it take to service my phone?
  4. What service options are available for my phone? 
  5. Will I lose all the data on my phone?
  6. How do I ship my device for service?
  7. How do I check the status of my service request?   

Warranty

  1. How long is my Droid Mini covered by Motorola’s warranty? 
  2. How can I tell if my Droid Mini is in-warranty?
  3. What type of damages are not covered by my warranty? 
  4. Can I extend service coverage on my Droid Mini beyond the warranty?

Accessories

  1. One of my Droid Mini accessories isn't working. Can I order a replacement?

Service

Is there anything else I can do to fix my phone?

Before you submit your device for repair, make sure to check out our FAQ’s and Troubleshooter, customized for your device.  These tools provide troubleshooting steps, feature how to’s, hints and tips on how to optimize the performance of your device.

Check out our available support options by selecting Get Help > For All Products, and then select your product

How do I send my phone in for Service?

Motorola Service options differ by product and availability.

To view the options available for your phone,  visit our Online Repair Submission page, then select Request a Repair.

Make sure to have your serial number handy, as we need this to provide service options specific to your device!

How long will it take to service my phone?

Motorola Service options differ by product and availability, but our goal is the same- to get a working phone in your hands, with as little down time as possible!

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Additional service options may require different time-frames and will be provided at the time of the Repair Request.

What service options are available for my phone?

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Will I lose all the data on my Phone?

Before sending your phone in for service, we recommend that you back up and remove any personal data or media from the device.

Motorola is unable to preserve any personal data or media on phones received into our repair depot.

Motorola Migrate is an easy to use application that transfers photos, videos, music,  your volume and screen brightness settings, call and text history and  SIM contacts.  

How do I ship my device for service?

Once you complete the Repair Request form you will be given instructions on where and how to ship your device to our Repair Depot. 

IMPORTANT NOTE: SIM cards and other accessories should not be included in the shipment.


How do I check the status of my service request?

Please visit our Repair Status page.


Warranty

How long is my Droid Mini covered by Motorola’s warranty?

Motorola's Limited Warranty for the Droid Mini covers your device for one year.

Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase ("date of purchase").

How can I tell if my Droid Mini is in-warranty?

Visit the Repair Center and follow the steps for submitting a device for repair.

After you enter your serial number you will be prompted with the warranty term for your device.

What type of damages are not covered by my warranty?

Damage and/or performance issues that result from contact with any liquid, water, rain or extreme humidity are excluded from warranty coverage.
Motorola will not repair or replace liquid-damaged products. They will be returned unrepaired.


Can I extend service coverage on my Droid Mini beyond the warranty?

Motorola does not currently over extended coverage for this device.


Accessories

One of my Droid Mini accessories isn't working. What options do I have?

Under Motorola’s warranty policy, Motorola will repair or replace the accessory as long as your device is in warranty and shows no sign of physical abuse. 

CLICK HERE for the replacement options.

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