I’m Moli, your virtual agent. I can help with Moto phone issues.
Please provide the following
How do I use Active Display?
Some customers that updated Active Display on February 27 may be experiencing app crashes/app not working. Please use the script below,
DO NOT SUBMIT FOR REPAIR/EXCHANGE
"Sorry that Active Display stopped showing your notifications/working. We have a fix and an update will be released shortly. In the interim, please disable applications in Active
Display (Settings> Active Display> Select Apps) which causes the issue. Known apps include Chase, Band, 1Weather, & POF."
Active Display can show you a sneak peak of your notifications, even when your display is off, so you stay in the know without having to do a thing.
Active Display in on by default when you receive your phone. When new, important notifications arrive when your display is off, Active Display will fade a simple notification in and out to subtly get your attention.
Active Display will not appear if the phone is:
- In your pocket or purse
- Face down
- On a call
To see a new notification, just drag your finger to the target.
To unlock your phone, drag your finger down to the target.
To clear Active Display, drag your finger to the right or left edge of the screen and Active Display will clear until you receive something new.
To enable Active Display: Touch > Settings > Active Display > Ensure Active Display is checked
To disable Active Display: Touch > Settings > Active Display > Ensure Active Display is not checked
Can I control which apps push notifications to Active Display?
Yes. You may customize exactly which apps publish notifications on the Active Display by going to “Select apps” in the Active Display settings.
To control which apps push notifications to Active Display: Touch > Settings > Active Display > Select apps > Make desired selections
What if I don’t want people to see my notifications?
First, Active Display is designed with your privacy in mind. Unlike other solutions, no personally identifiable information is revealed on the top-level screen. Instead, you discreetly see the types of new notifications that are waiting for you and the time. A preview of the top notifications is available when you interact with Active Display. However, this more detailed view can be suppressed by selecting “More privacy” in the Active Notifications settings menu. Enterprises can force the “More privacy” option by employing the Google Apps policy or other device policy that requires complex PINs or passwords.
To hide notification details when you are using a PIN or password lock: Touch > Settings > Active Display > Ensure More privacy is checked
Will using Active Display impact my battery life?
Active Display has been engineered to show critical information even when your phone is asleep. Even though the display fades in and out to ensure you are notified of the important stuff, we use very little power (just a few percent of the total battery capacity).
What if Active Display keeps me awake at night?
Active Display has been designed to employ just enough brightness such that the in and out fading will catch your eye in the ambient lighting conditions. You will find that is is very subtle in a dark room. If you wish to disable Active Display only during sleeping hours you may select this option and adjust the hours in the “Sleep at night” option under Active Notifications settings.
To disable notifications at night: Touch > Settings > Active Display > Ensure Sleep at night is checked ( Touch to adjust time)
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