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Emails not appearing on my device

Why are some emails not appearing ?

There are a few things you can try if you are not receiving email, but your email account is set-up correctly:

For every account that is having this issue

1. Check Incoming server settings

  • Touch Apps Image
  • Touch Email
  • Select the account that is having the issue.
  • Scroll down to and touch Incoming settings
  • If Use secure connection is checked, uncheck it. however, if Use secure connection is unchecked when issue occurs, check it on.
  • Touch Done and close application.
  • Re-open Email application from applications, then touch Refresh Image
  • Email should start appearing if corrected.
  • If email account set-up does not appear to be occuring, verify your email POP3/IMAP port, server and security requirements for incoming mail. You can check our FAQ here for a settings chart for several common email providers for additional help on setting up your email account through manual set-up.


2. Retry with Wi-Fi OFF, if already off, retry with Wi-Fi ON. Some email providers and carriers have restrictions on connection through WiFi.


3. Authentication error on incoming or outgoing accounts: Check your account password settings within Incoming server settings for problems with incoming mail, within Outgoing server settings if you can't send email. Also retry receiving on Wi-Fi vs only 3G to see if there are any restrictions on the Wi-Fi service you are using.

4. You could also be using several devices with the same email account and those email settings might be causing new email to be on one device at a time.

  • Check your email settings to make sure you are leaving a copy of the email message on the server. This will ensure that emails go to all your devices accessing the account. ***Emails will not be deleted (including wastebasket) until they are removed from the server (generally thru computer access).
  • If you have setup Outlook or Outlook Express to receive your personal email, follow instuction below:
  1. Open Outlook
  2. Go to Tools > E-mail Accounts
  3. Select View or change existing e-mail accounts, select Next
  4. Select Change
  5. Select More Settings
  6. Select Advanced
  7. Check "Leave a copy of messages on the server"
  8. Select OK
  9. Select Next from the E-mail Accounts screen
  10. Select Finish

To correct this issue in Outlook Express:

  1. Open Outlook Express
  2. Go to Tools > Accounts
  3. Double Click on the email account
  4. Select Advanced
  5. Check "Leave a copy of messages on the server"
  6. Select OK
  7. Select Close

This will allow you to access the same email on both your PC and your cellphone. Previous email went to either one or the other device, depending on pull schedule.


5. Application Error: this could be due to service issues. Retry with Wi-Fi OFF, if already off, retry with Wi-Fi ON. Some email providers and carriers have restrictions on connection through WiFi.


7. "PUSH" not working for corporate email. If your corporate account has already been set-up and working, but you stopped receiving email and/or email alerts, it is possible that you will need to power cycle your handset to get things working properly again. You should also make sure that your settings are correct for email notification.


8. Display suggestions not working when composing a message. If your device isn't displaying suggestions, please ensure that your contacts are syncing from the desired account and that the selected contact has an email associated to it.  To determine this, goto My Accounts > Contacts > select the particular account and ensure that the "Sync Contacts" is checked and current.  

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