I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following

(Your name and email will help us provide information specific to you and your registered device.)

Insert or remove the SIM card

How do I insert or remove the SIM card?

Your nano SIM card should come pre-installed in your device. If you need to replace your SIM card follow the steps below:


  1. Pull out the volume keys/SIM tray with your fingernail. Image

  2. Clip the nano SIM into the tray. Image

  3. Push the tray back into your phone. Image
If customer is having problems with insertion or removal of SIM try click here for bulletin with more information.

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