I’m Moli, your virtual agent. I can help with Moto phone issues.
Please provide the following
What troubleshooting can I try if my sensor does not pair with my MOTOACTV?
Make sure sensors are active, for footpod you should be moving, for Heart Rate Monitor you need to wear it, some moisture on the contact places helps as well.
You can also try removing (forgetting the sensor) using the Settings/Sensors menu, and reconnecting again.
You can also check the battery on your sensor, make sure it is not depleated.
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