I’m Moli, your virtual agent. I can help with Moto phone issues.
Here are some suggestions that may resolve this issue:
Ensure heating/air-conditioning/defroster vents are not blowing air towards the microphone.
Check position of the microphone. Ensure that it is directed towards the driver's mouth and as close to the driver's head as is practical (ideally, <30cm away).
Ensure that the microphone is mounted securely on the overhead console or headliner between the driver and passenger. DO NOT mount on the visor or windshield. The A-pillar is also not a recommended location (wind-noise can be greater at the corner of the windshield). Vibrations will negatively impact audio performance.
Ensure that the microphone wiring was not damaged during installation.
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