Lenovo

HX1 Troubleshooting

What should I do if I have problems with my device?


Listed below are a few trouble shooting steps. If you are experiencing problems these steps may save you time, and effort.

  1. Headset Will Not Enter Pairing Mode

  • Make sure that any devices previously paired with the headset are turned off.
  • If the indicator light is flashing in blue, turn off the phone.
  • Turn the headset off and on.
  • Attempt to pair.

  1. Phone Doesn't Find the Headset While Searching

  • Make sure the indicator light on your headset is steadily lit in blue when your phone is searching for devices.
  • If the indicator light is not a steady blue color, press and hold the Call button and both Volume buttons until you hear "ready to pair" and see the indicator light steadily lit in blue.
  • Attempt to pair.

  1. Headset Will Not Pair With Phone

  • If the indicator light is not steadily lit in blue when your phone is searching for your headset, you can reset the headset by pressing and holding the Call button and both Volume buttons until the indicator light is steadily lit in blue.
  • Attempt to pair.

  1. Headset Connected Before, but Now its Not Working

  • Make sure the indicator light on your headset is steadily lit in blue when your phone is searching for devices. If not, press and hold the Call button and both Volume buttons until you hear "ready to pair" and see the indicator light steadily lit in blue.

Was this information helpful?

Your feedback helps to improve this site.