I’m Moli, your virtual agent. I can help with Moto phone issues.
Please provide the following
If the headphones are not all the way plugged into the music player or phone it will not function properly.
The headphones may get to a point where they feel and look all the way plugged in, but if the headset is not working try pushing it in a bit harder.
If the headset is still not working CLICK HERE for details on replacing the accessory.
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