I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following

(Your name and email will help us provide information specific to you and your registered device.)

Force your moto z3 play to reboot or restart

How do I force the moto z3 play to reboot or restart when screen is frozen or locked up?

In the unlikely event that your moto z3 play becomes  unresponsive, try a force reboot.

To reboot the device, press and hold the Power key for 10 - 20 seconds.

(On the moto z3 play, the power key is on the left.)

Warning: Don't attempt to remove or replace the battery —doing so may damage the battery and could cause burning and injury.


  • Data on your phone will not be deleted.
  • Ensure that your device is charged to a minimum of 5%. If your battery is below 5% then the device may not power on.
  • A device that is completely drained should be charged, for a minimum of 15 minutes, using the provided charger. 

Click here for instructions on how to perform a factory reset.

Was this information helpful?

Your feedback helps to improve this site.