Lenovo

I’m Moli, your virtual agent. I can help with Moto phone issues.

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Force your moto z3 play to reboot or restart

How do I force the moto z3 play to reboot or restart when screen is frozen or locked up?


In the unlikely event that your moto z3 play becomes  unresponsive, try a force reboot.

To reboot the device, press and hold the Power key for 10 - 20 seconds.

(On the moto z3 play, the power key is on the left.)


Warning: Don't attempt to remove or replace the battery —doing so may damage the battery and could cause burning and injury.


​​​​​​​Notes:

  • Data on your phone will not be deleted.
  • Ensure that your device is charged to a minimum of 5%. If your battery is below 5% then the device may not power on.
  • A device that is completely drained should be charged, for a minimum of 15 minutes, using the provided charger. 

Click here for instructions on how to perform a factory reset.

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