I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following

(Your name and email will help us provide information specific to you and your registered device.)

Force your moto z3 to reboot or restart

How do I force the moto z3 to reboot or restart if the screen is frozen?

In the unlikely event that your moto z3 becomes unresponsive, try a force reboot.

To reboot the device, press and hold the Volume downPower keys for 10 - 20 seconds.

Warning: Don't attempt to remove or replace the battery —doing so may damage the battery and could cause burning and injury.


  • Data on your phone will not be deleted.
  • Ensure that your device is charged to a minimum of 5%. If your battery is below 5% then the device may not power on.
  • A device that is completely drained should be charged, for a minimum of 15 minutes, using the provided charger. 

Click here for instructions on how to perform a factory reset.

Was this information helpful?

Your feedback helps to improve this site.