I’m Moli, your virtual agent. I can help with Moto phone issues.
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How do I set up and use the different voicemail options?
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
- Touch
> 
- Touch & hold
to dial into your mailbox. - Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions.
Change voicemail options
- Touch >
> Settings - Touch Voicemail
- Touch Advanced Settings
- Change any of the options:
- To change voicemail service from your provider to another voicemail service or app, touch Service.
- To change the number dialed to access voicemail, touch Setup.
Listen to voicemail
If you've set up voicemail, you'll see
in the status bar when a new voicemail message arrives.- Do one of the following:
- Swipe the status bar down and touch .
- Touch , then touch & hold 1.
- Swipe the status bar down and touch
- When connected, follow your carrier’s system prompts.
If you listen to a new message and disconnect from voicemail without saving or deleting it, you will still see in the status bar.
Your carrier provides your voicemail system.
in the status bar.
Manage your mailbox
Your carrier provides your voicemail system.
- Do one of the following:
- Swipe the status bar down and touch .
- Touch , then touch & hold 1.
- Swipe the status bar down and touch
- When connected, follow the prompts to manage your messages and mailbox.
Contact your carrier for help with:
- Recovering or resetting your password/PIN for voicemail
- Replaying messages
- Saving, forwarding, or deleting messages
- Replying with or sending voice messages
- Changing number of rings before connecting call to voicemail
- Changing greeting or recorded name
- Changing notification options
- Changing mailbox language
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