I’m Moli, your virtual agent. I can help with Moto phone issues.
How do I force the moto e5 plus to reboot or restart when screen is frozen or locked up?
In the unlikely event that your moto e5 plus becomes unresponsive, try a force reboot.
Warning: Don't attempt to remove or replace the battery —doing so may damage the battery and could cause burning and injury.
To reboot the device, press and hold the Power key for 10 - 20 seconds.
- Data on your phone will not be deleted.
- Ensure that your device is charged to a minimum of 5%. If your battery is below 5% then the device may not power on.
- A device that is completely drained should be charged, for a minimum of 15 minutes, using the provided charger.
Click here for instructions on how to perform a factory reset.
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