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Setup and troubleshoot Wi-Fi issues - moto g6 play

Setup and troubleshoot Wi-Fi issues - moto g6 play

Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.

Turn Wi-Fi power on or off

Touch Image > Settings, then touch the Wi-Fi power switch to turn it On or Off 

Wi-Fi search & connect

When Wi-Fi is on, the Wi-Fi in range indicator Image appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.

To search for a network when Wi-Fi is off:

Touch Image> settings > Network & Internet > Wi-fi switch on, touch Wi-Fi to see available nearby networks.

Touch the Wi-Fi power switch to turn it On and scan. Your smartphone lists the networks it finds within range.(Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch Image> Settings > Network & Internet > Wi-Fi > Wi-Fi Preferences > Advanced.)

Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect

When your smartphone is connected to the network, the Wi-Fi connected indicator Image appears in the status bar.


  • To connect to a Hidden network: Go to  Settings > Network & Internet > Wi-Fi > Add Network > Enter the network details > Scroll down to Hidden Network, and change to Yes.

  • When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.

Wi-Fi Hotspot

You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.

Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.

Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your carrier for more details.

To set up your smartphone as a Wi-Fi hotspot:

  1. Go to Settings > Network & InternetHotspot & Tethering > Wi-Fi hotspot to turn on the hotspot.

  2. Touch Set up Wi-Fi hotspot to change hotspot security and configuration settings:

    • Network name: Enter a unique name for your hotspot and touch Next.

    • Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.

      Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.

  3. Touch Save when the settings are complete.

When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.

Having problems with Wi-Fi? Click here to access our troubleshooter. 

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