I’m Moli, your virtual agent. I can help with Moto phone issues.

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How do I make and answer calls?
When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see
in the status bar.

To answer an incoming call:
- On the Incoming call screen, touch Answer.
- On the lock screen, swipe
up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.
During a call, you can use the keypad to enter numbers or codes, use speakerphone or a paired Bluetooth device, and add other people to the call.
If you don’t want to talk to the caller, you can:
You can place calls from:
While listening, you can:
Enter a number during a call
Touch
on the call screen to use the numeric keypad.
When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting.
Dismiss incoming call
If you don’t want to talk to the caller, you can:
- Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail.
- Respond with a text message. On the lock screen, swipe
up. You can customize these default messages.
To make a call
- Touch
.
- Touch
and enter a number.
- If you enter a wrong number, touch
.
- Touch
to call the number.
- To hang up, touch
.
Other ways to make calls
You can place calls from:
- The
Phone app
- The
Contacts app
- Other apps that show contact information. Wherever you see a phone number, you can usually touch it to dial.
In the Phone app, you can place calls in several ways.
Dial a number | Touch ![]() ![]() ![]() |
Dial by voice |
Touch
![]() ![]() Or, skip the Phone app entirely and say a voice command.
|
Call by name |
Start typing the name in the
![]() ![]() Or, to see your contact list, touch
![]() |
Call a favorite | Touch the ![]() |
Return call | Touch ![]() ![]() |
Adjust sound during call
While listening, you can:
- Adjust the volume. Use the Volume button on the side of the phone.
- Use speaker. Touch
.
- Use a paired Bluetooth device. Touch
to use or stop using the device.
- Mute your microphone. Touch
. You can hear the caller but they can’t hear you.
Enter a number during a call
Touch

Make conference calls
- Call the first person.
- To call the next person:
- Touch
.
This puts the first call on hold. - Enter the number.
- Touch
.
- Touch
- To join the calls after the second person answers, touch
.
Call waiting
When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting.
Note: Some carriers automatically control call waiting. If you do not see this option on your phone, contact your carrier for more information.
- Touch
.
- Touch
> Settings
- Touch Calls
- Touch Additional settings, then check Call waiting
When call waiting is on, if you're on a call and a new call comes in, you can answer it. The first call is put on hold. Touch to merge the two calls.
Delete call history
To delete one call:
- Touch
- Touch
- Touch the number
- Touch
Call details
- Touch
at the top of the screen
To delete all calls:
- Touch
- Touch
> Call history
- Touch
> Clear call history
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