I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following

(Your name and email will help us provide information specific to you and your registered device.)

Email:

Calling - moto e5 play

How do I make and answer calls?

When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see

in the status bar.

To answer an incoming call:

On the Incoming call screen, touch Answer.
On the lock screen, swipe up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.

During a call, you can use the keypad to enter numbers or codes, use speakerphone or a paired Bluetooth device, and add other people to the call.

Dismiss incoming call

If you don’t want to talk to the caller, you can:

Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail.
Respond with a text message. On the lock screen, swipe up. You can customize these default messages.

To make a call

Touch .
Touch and enter a number.
If you enter a wrong number, touch .
Touch to call the number.
To hang up, touch .

Other ways to make calls

You can place calls from:

The Phone app
The Contacts app
Other apps that show contact information. Wherever you see a phone number, you can usually touch it to dial.

In the Phone app, you can place calls in several ways.

Dial a number	Touch , enter a number and touch . If you enter a wrong number, touch .
Dial by voice	Touch and say a name or number. (If you don't see , swipe down to close the dialer.) Or, skip the Phone app entirely and say a voice command.
Call by name	Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch . Swipe through and touch the person to call.
Call a favorite	Touch the tab.
Return call	Touch , then touch next to the number.

Adjust sound during call

While listening, you can:

Adjust the volume. Use the Volume button on the side of the phone.
Use speaker. Touch .
Use a paired Bluetooth device. Touch to use or stop using the device.
Mute your microphone. Touch . You can hear the caller but they can’t hear you.

Enter a number during a call

Touch

on the call screen to use the numeric keypad.

Make conference calls

Call the first person.
To call the next person:
1. Touch .
  This puts the first call on hold.
2. Enter the number.
3. Touch .
To join the calls after the second person answers, touch .

Call waiting

When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting.

Note: Some carriers automatically control call waiting. If you do not see this option on your phone, contact your carrier for more information.