I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following

(Your name and email will help us provide information specific to you and your registered device.)

Setup and use Portable Hotspot - moto g5s plus

Setup and use Portable Hotspot - moto g5s plus

To use your smartphone as a Wi-Fi hotspot to provide Internet access to other Wi-Fi capable devices, you must have this service enabled on your account. Contact your service provider to add this service.

Before you begin

Turn off Wi-Fi by touching Apps Image > Settings > Under Wireless & networks turn Wi-Fi Off.

 Set up your smartphone as a Wi-Fi hotspot

  1. From the home screen, touch Apps Image  > Settings More > Tethering & portable hotspot > Portable Wi-Fi Hotspot to turn on the hotspot.
  2. Touch Set up Wi-Fi Hotspot, and enter a unique Network SSID name. This is the name that will display on other devices when scanning for networks.
  3. Select a security level (WEP, WPA or WPA2). WPA2 is the highest security level.
  4. Enter a password.
  5. Touch Save to save your settings.

When you enable your smartphone as a Wi-Fi hotspot, other devices will display your network name in a Wi-Fi scan. The user must select your network name and enter the correct Wireless password to connect.


If the connected device can't access certain sites, try a different browser such as Chrome, Firefox, Internet Explorer, or Edge. For other issues, use the Troubleshooter tool. Select Wi-Fi > Mobile Hotspot.

Unable to establish connection with the phone

  • The wireless network may not be in range or has too weak of a signal to provide a successful connection. Check the signal bar to ensure you have a strong connection.
  • Re-enter the key on the device to match the key configured on your phone. Make sure that the encryption type and security settings match on the device and your phone.
  • If WPA2 PSK encryption is in use, check that the key configured on the device matches the key entered on the phone.
  • "Forget" the connection. This will clear the connection and allow you to reinitialize with the phone.
  • Turn off the connection from your device, turn the phone connection off. Turn back on your device first, then wait for 1 minute and then turn on and enable your hotspot to your phone.

Was this information helpful?

Your feedback helps to improve this site.