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Moto E Plus (4th Gen.) - Screen turns black

Moto E Plus (4th Gen.) - Screen turns black

Customer Issue:

When outdoors, the Moto E4 screen turns black when I turn it from landscape to portrait.

It comes back on when I switch back to portrait mode. I can't take photos in landscape, etc.

Solution: Take off your sunglasses.

Basically, it's a polarization issue. The alignment of rays from the screen in landscape is going to be cancelled out by some polarizing sun glasses. 

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