Setup and troubleshoot Wi-Fi issues - moto z2 play

Some Wi-Fi networks are open and you can simply connect your phone to them for internet access.

Other Wi-Fi networks are secure and require you to enter a password or digital certificate. Contact the Wi-Fi network's owner or administrator for the password or digital certificate.

Connect to a network

To search for and connect with available Wi-Fi networks:

1. Open quick settings and touch Wi-Fi.
   
2. Turn Wi-Fi on .
   
3. Touch the Wi-Fi network you want to connect to.
   
4. If the network is a secure one, enter the password.

Tip: Make sure you enter the password correctly. Touch Show password to see what you’re typing.

When your phone is connected,  appears in the status bar. If the connection is poor,  appears in the status bar.

Reconnect with a network

Open quick settings and touch the icon if Wi-Fi is not already on. ( means Wi-Fi is on.  means Wi-Fi is off.) Your phone automatically connects to a previously-connected Wi-Fi networks when you're in range.

To connect to a different network, touch the name of the current network, then choose another network.

Forget Wi-Fi connection

1. Open Settings and touch Wi-Fi.
   
2. Touch the network’s name and touch Forget.

Set Wi-Fi to remain connected

1. Open Settings and touch Wi-Fi.
   
2. Touch  > Keep Wi-Fi on during sleep.
   
3. Touch Always.

Wi-Fi Hotspot

You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.

Notes:

• You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your carrier for more details.
• This application significantly impacts battery life. You may want to run this application with the charger connected.

Wi-Fi hotspot: Set up

1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.
   
2. Go to Settings > More > Tethering & portable hotspot.
   
3. Touch Set up Wi-Fi hotspot and do any:
   
   • To make it easier to identify your hotspot when connecting to it, change the network name for your hotspot.
     
   • To see the current password, check Show password.
     
   • If the hotspot signal is experiencing interference, change the broadcast channel/band to 5GHz. If the hotspot signal seems weak, change it to 2GHz. (This feature is not available in all areas.)
     
4. Touch Save.

Wi-Fi hotspot: Connect devices

1. Check that cellular data is on. If cellular data is off, your phone doesn't have an internet connection to share.
   
2. Go to Settings > More > Tethering & portable hotspot.
   
3. Turn Portable Wi-Fi hotspot on  
   
   You'll see  in the status bar, indicating that your hotspot is active.
   
4. To connect a device, open the device’s Wi-Fi settings, select your phone’s hotspot and enter the hotspot password.

To disconnect devices from your hotspot, turn off Portable Wi-Fi hotspot. When you turn it back on, devices with the password can connect automatically. To prevent this, change the Wi-Fi password.

Having problems with Wi-Fi? Click here to access our troubleshooter.