Setup and troubleshoot Wi-Fi on the moto z2 play
Some Wi-Fi networks are open and you can simply connect your phone to them for internet access.
Other Wi-Fi networks are secure and require you to enter a password or digital certificate. Contact the Wi-Fi network's owner or administrator for the password or digital certificate.
- Open quick settings and touch Wi-Fi
- Turn Wi-Fi on
- Touch the Wi-Fi network you want to connect to.
- If the network is a secure one, enter the password.
Tip: Make sure you enter the password correctly. Touch Show password to see what you’re typing.
When your phone is connected, appears in the status bar. If the connection is poor, appears in the status bar.
Reconnect with a network
Open quick settings and touch the icon if Wi-Fi is not already on. ( means Wi-Fi is on. means Wi-Fi is off.) Your phone automatically connects to a previously-connected Wi-Fi networks when you're in range.
To connect to a different network, touch the name of the current network, then choose another network.
Forget Wi-Fi connection
- Open Settings and touch Wi-Fi
- Touch the network’s name and touch Forget
Set Wi-Fi to remain connected
- Open Settings and touch Wi-Fi
- Touch > Keep Wi-Fi on during sleep
- Touch Always
Troubleshooting
Unable to establish connection with the phone
- The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
- Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
- If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
- The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
- Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
- Check if you are able to connect your phone via Bluetooth. If also unable to connect via Bluetooth contact Motorola for repair options.
Can't connect to Internet
- Try a different URL or web site address.
- Disconnect and try connecting to the network again.
- Enter correct Password (WEP-WAP/WPA key).
- If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
- Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.