Setup and troubleshoot Wi-Fi issues - moto z2 play

Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.

Turn Wi-Fi power on or off

Touch  > Settings, then touch the Wi-Fi power switch to turn it On or Off 

Wi-Fi search & connect

When Wi-Fi is on, the Wi-Fi in range indicator  appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.

To search for a network when Wi-Fi is off:

1. Touch  > Settings > Wi-Fi

2. Touch the Wi-Fi power switch to turn it On and scan. Your smartphone lists the networks it finds within range.

   Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch > Settings > About Phone

3. Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect

When your smartphone is connected to the network, the Wi-Fi connected indicator  appears in the status bar.

Tip: When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.

Wi-Fi Hotspot

You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.

Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.

Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your carrier for more details.

To set up your smartphone as a Wi-Fi hotspot:

1. Touch  > Settings > More > Tethering & portable Hotspot > portable Wi-Fi hotspot to turn on the hotspot.

2. Touch Set up Wi-Fi hotspot to change hotspot security and configuration settings:

   • Network name: Enter a unique name for your hotspot and touch Next.

   • Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.

     Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.

3. Touch Save when the settings are complete.

When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.

Troubleshooting

Unable to establish connection with the phone

• The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
• Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
• If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
• The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
• Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
• Check if you are able to connect your phone via Bluetooth. If also unable to connect via Bluetooth contact Motorola for repair options.

Can't connect to Internet

• Try a different URL or web site address.
• Disconnect and try connecting to the network again.
• Enter correct Password (WEP-WAP/WPA key).
• If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
• Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.