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I’m Moli, your virtual agent. I can help with Moto phone issues.

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Insert or remove SIM and memory cards - Moto G 3rd Generation

Insert or remove SIM and memory cards - Moto G 3rd Generation



First Steps: Turn off and unplug the phone.


1. Remove the back cover.

Put your finger in the bottom corner hole in the cover and pry it off.

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Caution: Do not use tools to remove the back cover. Doing so may damage the device.


2.  Remove a SIM or memory card.

Push the SIM card in to release it, then it can slide out. Do NOT pull the SIM card without pushing it in first.


3. Put in a SIM or memory card.

With the gold contacts facing down, push the SIM card into the slot until it clicks. If you have a second SIM card slot, push second SIM card into the slot until it clicks.  If you have a microSD slot, push the microSD card into the slot until it clicks.

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4. Replace the back cover.

Press all the way around the camera area and the cover's edges for a water resistant seal.  Turn the phone back on.

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Important Note: The use of SIM card adapters could potentially damage your device and therefore should not be used. Device damage caused by using either SIM adapters or incorrect SIM cards may void your Motorola limited warranty. You should use only the SIM included with your Moto G or a replacement SIM approved by Motorola.

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