I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following
How do I determine if my computer has Bluetooth Compatibility?
Look for the Bluetooth icon in your system tray. If you do not see that icon, you may have to unhide it or try hitting the FN+F5 key.
Do I need a Bluetooth USB dongle?
If your laptop is not equipped with Bluetooth, or your computer's Bluetooth is not working properly, you can use a USB Bluetooth dongle.
Plug the Bluetooth dongle in any USB port on your laptop. The drivers should automatically install. You can now pair your Bluetooth accessory to your laptop.
How do I pair and connect to my PC?
- Turn off any Bluetooth devices previously paired with your headphones
- Power on your Bluetooth device
- Click on the Bluetooth icon on your PC
- Choose "Add a Device" and follow the instructions and prompts from there.
How do I pair and connect to my MAC?
- Turn off any Bluetooth devices previously paired with your headphones
- Power on your Bluetooth device
- Open "System Preferences
- Click on Bluetooth icon
- Click the "+" symbol. New window opens up.
- Select Bluetooth device and continue. Your Bluetooth device is now paired
- Select settings icon and select "use as audio source". Your Bluetooth device is now connected.
- Start playing music
- Click on Bluetooth icon at top of screen
- Select Bluetooth device, then Open sound preferences
- If you want to use as a mono device, select Bluetooth device on both the input and output tabs
- If you want to use as a stereo device, select Bluetooth device Stereo on the input tab.
I successfully pair and connect to my PC/MAC. However, audio continues to play through the computer speakers instead of the headset. How do I control how audio is routed?
PC
In Windows 7, go to start and type "manage audio devices". This should take you to the window that allows you to select which audio device you want to use. Make sure Bluetooth is selected as the audio source.
MAC
Once you pair and connect your device to a MAC, you will still have to manually choose to "use as Audio Device".
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