I’m Moli, your virtual agent. I can help with Moto phone issues.

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Random characters or lines are appearing on my display

Why are random characters and lines are appearing on my display?

Random characters or lines appearing on your display could be caused a few different settings.

Owner Info

You may have inadvertently typed some random characters in the Owner info section of your device.

Please follow the instructions below to check or change Owner info:

  1. Touch Image
  2. Touch Settings
  3. Touch Security
  4. Touch Owner info

Developer Options

If you have previously enabled Developer options, you may have accidentally enabled a User Interface option under the Developer Options.  Your device has several developer options that can be used by application developers when testing applications.  

Please follow the instructions below to check the developer options that may have been enabled on your device:

  1. Touch Image 
  2. Touch Settings   
  3. Touch Developer options
  4. Uncheck or turn off any options selected under Input and Monitoring

Options under Input

Show Touches
Pointer Location

Options under Monitoring

Strict mode enabled
Show CPU usage
Profile GPU rendering
Enable OpenGL traces - Ensure that no traces are currently enabled


Show Touches

Show visual feedback

for touches


CPU Usage

Screen overlay on the right side of the screen showing current CPU usage


Pointer Location

Screen overlay showing current touch data


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