I’m Moli, your virtual agent. I can help with Moto phone issues.

Please provide the following

(Your name and email will help us provide information specific to you and your registered device.)

My wired accessory is not working

My wired accessory is not working.

If you are experiencing problems while using a headset jack, please follow the troubleshooting steps below.

  • Power cycle the phone
  • Make sure the connection is tightly fitting and secure.
  • Ensure the headset is inserted completely into the headset jack.

    Tip: Remove any case or cover to ensure headset is inserted completely.
  • Wiggle the connecter to see if that makes a difference (it may tighten the connection)
  • Try a different headset to eliminate the possibility that the headset is creating the issue.

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