How do I reset the Droid Turbo?
There are several ways to reset the device:
- A forced restart, which may resolve an unresponsive or blank display and does not remove any saved information
- A factory data reset, which uses menus to reset and remove any saved information
- An external factory data reset, which uses hardware keys to reset and remove any saved information
Forced Restart
Reset the phone
The last option is to factory reset the device.
Notes:
- Reset will require a minimum battery level of 20%.
- This will reset the device to the factory default state and it will clear out the memory buffers and reset the device and application data.
- Ensure any personal data is backed up.
To reset the device:
- Go to Settings > Backup & reset
- Touch Factory Data Reset
- Touch Reset Phone
External Factory Reset
If you cannot access the device's menu to perform the standard reset, use the hardware keys to perform an external factory reset.
Warning: Before proceeding with an External Reset ensure you know your Gmail address and password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need help?”.
Once you have reset your password, turn the phone on in an area with Wi-Fi or data service, and enter the new password.
Notes:
- An external factory data reset will remove all data stored on the phone. Before performing this reset, we recommend you back up your info.
- This reset requires a minimum battery level of 25%. If you are unable to perform a reset, please charge your phone for 20-30 minutes and try again.
Perform an External Factory Reset
- With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
- Press the Volume Down key to highlight Recovery mode.
- Press the Power key to restart into Recovery mode.
- The screen will display an Android robot with a red exclamation mark.
- While holding down the Power key, press and release the Volume Up key, then release Power.
- Use the volume keys to scroll to Wipe data/factory reset and press the Power key to select it.
- Scroll down to Yes - erase all user data and press the Power key to select it.
