I’m Moli, your virtual agent. I can help with Moto phone issues.
If iPhone users try to text and it is not being received, this could be because the messages are still being sent to iMessage.
To correct this problem you will need to remove the previous iPhone from iCloud.
- Open iTunes, then go to account. Once there find the the section "iTunes in the cloud" and the option in there "Manage my devices".
- Remove the iPhone from the iCloud
Note: Changes could take up to 24 hours
Click here for Apple support article.
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