Are there any troubleshooting tips?
THIS INFORMATION IS FOR THE MOTOROLA XOOM 2 TABLET.
Please choose the topic below that best describes the issue you are experiencing.
How do I force my tablet to reboot or restart when screen is frozen or tablet is locked up?
How do I perform a factory reset?
Tablet will not turn on or display stops responding.
Troubleshooting other unusual behaviors
How do I prevent my device from changing orientation?
Screen display message RSD protocol support 0
Screen display message Fastboot Protocol Support
Screen display message Cold Booting Linux
Forced reboot
In the unlikely event that your device becomes unresponsive, try a forced reboot: Press and hold both Power/Lock button and the up-volume key for twelve seconds.
Note: Data on your tablet will not be deleted.
To reset your tablet to factory settings and erase all the data on your device, from the home screen Apps > Settings > Privacy > Factory data reset.
Warning: All data on your tablet will be deleted.
Factory reset using external hard keys
Click here for information on how to perform a factory reset using external keys.
Tablet will not turn on or display stops responding
- Ensure that your tablet is fully charged before troubleshooting. Connect the power adapter to the tablet and a working outlet. When the device is powered off and the battery is charging, the charging indicator lights white until 100%, and turns green when it is 100% charged. Let the tablet charge for at least 20 minutes before trying to power on.
- In the unlikely event that your display stops responding, try restarting your tablet by pressing and holding the up volume button and pressing the power button until the tablet restarts. If the screen is still unresponsive, ensure you have removed the shipping screen-protector and any third-party screen protectors and retry.
For all other unusual behavior
Power cycle your tablet by pressing and holding the power button until you are prompted to shut down. Once fully powered off, press and hold the power button to power the tablet back up.
How do I prevent my device from changing orientation?
Lock the screen orientation by touching the bottom right corner, touching the triangle, then touching “Lock screen orientation.”
Screen display message "RSD protocol support 0"
You can accidentally get into "RSD protocol support 0" screen by holding volume up button during power up process. (get out of this screen with Forced reboot: while holding power button, press the volume up).
Screen display message "Fastboot Protocol Support"
You can accidentally get into "Fastboot Protocol Support" screen by holding volume down button during power up process. (get out of this screen with Forced reboot: while holding power button, press the volume up).
Screen display message "Cold Booting Linux"
If you see message "Cold Booting Linux", you are pressing both volume buttons at the same time. Tablet will still power on and function fully. You do not need to power the tablet off and on.