Lenovo

SIM Card Authorization Error - Moto G 2nd Generation

SIM Card Authorization Error - Moto G 2nd Generation



If you are receiving a SIM Card Authorization Error please try the steps below:

 

  • Ensure you have updated to latest software version. Click here for information on how to update the software.


  • Remove and reinsert your nano SIM. Click here for more information on insert and removing the nano SIM


  • Ensure that the gold contacts on your nano SIM are clean and free of dirt. You can use a dry cloth or eraser to clean the contacts.


  • Power cycle your device


  • If the issue is not resolved, you may have a defective card, please contact your service provider for information on how to obtain a replacement nano SIM card.

 

If the above suggestions do not work, try turning airplane mode off and back on again. Settings > Wireless & network > Airplane mode

If still not working, please CONTACT US.

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