I'm having issues with my heaset, what should I do?

Below are solutions to some common issues:

My headset will not enter pairing mode.
Make sure that any devices previously paired with the headset are turned off. If the indicator light is flashing in blue, first turn off the other device, then turn the headset off and on. The indicator light becomes steadily lit in blue.


My phone doesn't find my headset when searching.
Make sure the indicator light on your headset is steadily lit in blue when your phone is searching for devices. If not, press and hold the Call button and Volume button while turning the power on until you see the indicator light steady blue.

My headset will not pair with my phone.
If the indicator light is not steadily lit in blue when your phone is searching for your headset, press and hold the Call button and Volume button while turning the power on until you see the indicator light steady blue. Click Here to follow pair & connect instructions.


My headset connected before, but now it's not working.
Make sure the indicator light on your headset is steadily lit in blue when your phone is searching for devices. If not, press and hold the Call button and Volume button while turning the power on until you see the indicator light steady blue.