Lenovo

Motorola phones not recognizing my Bluetooth headset

What can I do if my Motorola phone stops recognizing my Bluetooth headset?


Delete your Bluetooth headset from your phone's device history and pair your headset to your phone again.

A. Delete the headset from phone history:

For most Motorola phones:

  1. Press Menu.
  2. Scroll to and select Settings.
  3. Scroll to and select Connection.
  4. Scroll to and select Bluetooth Link.
  5. Scroll to and select Device History.
  6. Scroll to and select the desired accessory.
  7. Press Menu.
  8. Scroll to and select Delete.

For Motorola - Verizon phones:

  1. Press OK.
  2. Scroll to and select Settings and Tools.
  3. Scroll to and select Connections.
  4. Scroll to and select Bluetooth.
  5. Scroll to and select Device History.
  6. Highlight the device and press Options.
  7. Select Delete.

For Motorola - Sprint phones:

  1. Press the Center Select Key.
  2. Scroll to and select Tools.
  3. Scroll to and select Bluetooth.
  4. Scroll to and select the desired device.
  5. Press Options.
  6. Scroll to and select Delete.
  7. Press Yes, when prompted.

For Motorola – iDEN and Nextel  phones:

  1. Press Menu.
  2. Scroll to and select Bluetooth or  Tools and Bluetooth.
  3. Scroll to and select Device History
  4. Scroll to and select the desired accessory.
  5. Press the Menu key.
  6. Scroll to and select Delete.
  7. Press Yes, when prompted.

For MOTO Q phones:

  1. Press Start.
  2. Scroll to and select Bluetooth.
  3. Scroll to and select Bluetooth Manager.
  4. Scroll to and select Settings.
  5. Press Menu.
  6. Scroll to and select Paired Devices.
  7. Scroll to the desired device.
  8. Press Menu.
  9. Scroll to and select Delete.

B. Pair the headset ( CLICK HERE for general pairing instructions)

If you still cannot pair your headset to your phone, you can perform a Master Reset to reset your phone's settings. CLICK HERE for general Master Reset instructions.

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