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Setup and troubleshoot Wi-Fi on the moto e5 plus

Some Wi-Fi networks are open and you can simply connect your phone to them for Internet access. Other Wi-Fi networks are secure and require you to enter a password or digital certificate. Contact the Wi-Fi network's owner or administrator for the password or digital certificate.

Turn on and connect

Open quick settings and touch

Your phone automatically connects to nearby Wi-Fi networks you've connected to before.

When you're connected, you'll see  in the status bar. If the connection is poor, you'll see  instead.

Search for available networks

  1. Open quick settings, then touch & hold

  2. Turn Use Wi-Fi on
    You'll see a list of available networks. If a network needs a password, you'll see

  3. Do one of the following:

    • If the network is open (no ), touch its name to connect.

    • To type a password from the network owner, touch the network to connect to, then enter the password. For your home network, get the password from the label on the Wi-Fi router. For a public network, get the password from the business or organization.

    • To connect using a QR code, next to Add a network, touch  and scan the code.


Change, share, remove networks

Change

  1. Open quick settings, then touch & hold

  2. In the list of nearby networks:

    • To connect to a different network, touch its name.

    • To change settings for the currently connected network, touch  >

    • To change settings for a saved network, touch & hold its name, then touch Modify

Share

You can share connection information with a friend so they can connect to the same network.

  1. Open quick settings, then touch & hold

  2. Touch the network you’re connected to, then touch

  3. Show the person the code to scan or the Wi-Fi password to type.

Remove

If you don't want to automatically connect to a saved Wi-Fi network, you can forget that network.

  1. Open quick settings, then touch & hold

  2. If the network appears in your list of nearby networks, touch & hold its name, then touch Forget

  3. To review all of your saved networks, touch . For each network you want to remove, touch its name, the touch Forget


Turn Wi-Fi off

To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi.

Open quick settings and touch  to turn it off.


Advanced: Restrict background data

If you have to pay for data usage on a Wi-Fi network, you can restrict apps from using background data on that network.

  1. Open quick settings, then touch & hold

  2. Next to the connected network, touch  > Advanced > Network usage

  3. Touch Treat as metered


Advanced: Disable Wi-Fi scanning

  1. Go to Settings > Location

  2. Turn Wi‑Fi and Bluetooth scanning off .


Wi-Fi problems

After each troubleshooting step, check to see if the issue is fixed.

Can't connect to a network

  1. When you enter the password to connect:

    • Get the password from the Wi-Fi router and make sure you enter it correctly on your phone.

    • If the CONNECT button is greyed out, the password you entered isn’t long enough. Confirm the router’s password and re-enter it on your phone.

  2. Check if a software update is available for your phone.

  3. Check that the Wi-Fi router firmware is up to date.

  4. Reset the phone’s network connections.

  5. Reset the phone.


Connection drops

After each troubleshooting step, check to see if the issue is fixed.

  1. Turn off Wi-Fi scanning.

  2. Forget the network connection. Then set up the Wi-Fi connection again.

  3. Check if a software update is available for your phone.

  4. Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in. Once the wireless router is running again, try to reconnect.

  5. On a computer, log into your router and try adjusting one or more of these router settings:

    • If the router has multiple bands, disable the lower band.

    • Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.

    • Don't use automatic channel selection. Instead, assign a fixed channel, such as Channel 6.

  6. Reset the phone’s connections.


Hotspot problems

If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:

  1. The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps.

  2. Re-enter the password on the device to match the hotspot password set up on your phone. Make sure that the encryption type and security settings match on the device and your phone.

  3. Disconnect and then reconnect:

    1. Turn off the connection from your device.

    2. Turn off the phone's hotspot.

    3. Restart your device.

    4. Wait for 1 minute, then turn on and enable the hotspot on your phone.

    5. Reconnect the device.

If you've connected a computer or tablet but can't access certain web sites:

  1. Power cycle your computer or tablet.

  2. Make sure the browser version is up to date.

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