My Products
icon close menu menu hamburguer
banner main blog
Icon Home  

Make and answer calls on the moto e5 plus

When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see  in the status bar.
 
To answer an incoming call:
  • On the Incoming call screen, touch Answer.
  • On the lock screen, swipe  up to answer a voice call, or swipe the caller's icon/picture up to answer a video call.
During a call, you can use the keypad to enter numbers or codes, use speakerphone or a paired Bluetooth device, and add other people to the call.
Reject incoming call

If you don’t want to talk to the caller, you can:
  • Divert the call to voicemail. On the Incoming call screen, touch Dismiss. Or, on the lock screen, press the Power button. You can also automatically divert all calls from a specified number to voicemail.
  • Respond with a text message. On the lock screen, swipe  up. You can customize these default messages.
Tip: Quickly silence the ringer by pressing Volume Down on the side of the phone.

Make a call

You can place calls from:

  • The  Phone app

  • The  Contacts app

  • Other apps that show contact information. Wherever you see a phone number, you can usually touch it to dial.

In the  Phone app, you can place calls in several ways.

Dial a number

Touch , enter a number and touch . If you enter a wrong number, touch 

Dial by voice

Touch and say a name or number. (If you don't see , swipe down to close the dialler.)

Call by name

Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialler.)
Or, to see your contact list, touch . Swipe through and touch the person to call.

Call a favourite

Touch the  tab.

Return call

Touch , then touch  next to the number.

Tips:

  • To call frequent numbers with one touch from your home screen, add a Direct dial widget.

  • You can save a recent call as a contact.

Change default calling app

You can download additional calling apps from Play Store. After you've installed one, you can make it your default calling app.

  1. Go to Settings > Apps & notifications

  2. Touch Default apps > Phone app

    Or, touch Advanced > Default apps > Phone app

  3. Touch the app to use.

While listening, you can:

  • Adjust the volume. Use the Volume button on the side of the phone.

  • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch

  • Use a paired Bluetooth device. Touch  to use or stop using the device.

  • Mute your microphone. Touch . You can hear the caller but they can’t hear you.

Enter a number

Touch  on the call screen to use the numeric keypad.

Use other apps

When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button.

To hide the call and use other apps, touch

To return to the call, swipe the status bar down and touch Ongoing call.

Answer call waiting

If call waiting is active and a new call comes in, you can answer it. Touch Hold and Answer Voice. The first call is put on hold.

To switch between calls, touch

To merge the calls, touch

End the call

Touch  on the call screen.

Or, swipe down from the top of any other screen to view the call notification and touch Hang up

Video calls

Make video call with Duo app

Duo lets you video call anyone in your contact list who also uses Duo. Android users can get it from Play Store, and iPhone users can download it from the iTunes App Store. The video calls are secure and can’t be seen by others.

To get started, open the Duo app and follow the onscreen instructions to set it up.

For more information, touch  > Help & Feedback.

Download video calling app

There are many video calling apps to choose from on Play Store (like WhatsApp, Skype, and more). Search for “video calls” in Play Store and install one of your choice.

Make conference calls

To make a conference call:

  1. Call the first person.

  2. To call the next person:

    1. Touch
      This puts the first call on hold.

    2. Enter the number.

    3. Touch

  3. To join the calls after the second person answers, touch Image

View and delete call history

       See your call history

To see all recent calls:

  1. Touch 

  2. Touch

  3. You'll see one or more of these icons next to each call:

    •  Missed call (incoming)

    •  Call you answered (incoming)

    •   Call you made (outgoing)

  4. To learn more about a call, touch it, then touch  Call details

To see only your missed calls:

  1. Touch

  2. Touch   > Call history

  3. Touch Missed

Save recent call as contact

You can save a number to make it easy to find and call back later.

To save a number:

  1. Touch

  2. Touch

  3. Touch the number.

  4. Touch Add Contact

  5. If you have multiple accounts, select one.

  6. Do one of the following:

    • To add to an existing contact, touch Add to a contact.

    • To set up a new contact, touch Create new contact. Add contact details.

  7. Touch  or Save

Delete calls from history

Caution: There’s no way to restore the history after you delete it.

To delete one call:

  1. Touch

  2. Touch

  3. Touch & hold the number.

  4. Touch  Call details

  5. Touch

To delete all calls:

  1. Touch

  2. Touch   > Call history

  3. Touch  > Clear call history

Was this answer helpful?

Let's stay in touch: