Setup and troubleshoot Wi-Fi issues - moto g6 play
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Turn Wi-Fi power on or off
Touch > Settings, then touch the Wi-Fi power switch to turn it On or Off
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is available. Drag down the status bar and touch the Wi-Fi networks available notification to select and connect to a network.
To search for a network when Wi-Fi is off:
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Touch > settings > network&internet > wi-fi switch on, touch Wi-Fi to see available nearby networks.
Touch the Wi-Fi power switch to turn it On and scan. Your smartphone lists the networks it finds within range.(Tip: To see your smartphone’s MAC address or other Wi-Fi details, touch > Settings > Network & Internet > Wi-Fi > Wi-Fi Preferences > Advanced.)
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and touch Connect
When your smartphone is connected to the network, the Wi-Fi connected indicator appears in the status bar.
Tips:
- To connect to a Hidden network: Touch > Settings > Network & internet > Wi-Fi > Add Network > Enter the network details > Scroll down to Hidden Network, and change to Yes.
- When you are in range and Wi-Fi power is on, you will automatically reconnect to available networks you’ve connected to before.
Wi-Fi Hotspot
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access to other Wi-Fi enabled devices.
Caution: This application significantly impacts battery life. You may want to run this application with the charger connected.
Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your carrier for more details.
To set up your smartphone as a Wi-Fi hotspot:
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Touch > Settings > Network & Internet > Hotspot & Tethering > Wi-Fi hotspot to turn on the hotspot.
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Touch Set up Wi-Fi hotspot to change hotspot security and configuration settings:
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Network name: Enter a unique name for your hotspot and touch Next.
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Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a unique password. Other users can access your Wi-Fi hotspot only if they enter the correct password.
Note: Keep it secure. To protect your smartphone and hotspot from unauthorized access, it is strongly recommended that you set up hotspot Security (WPA2 is the most secure), including password.
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Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and entering the correct Password.
Troubleshooting
Unable to establish connection with the phone
- The wireless network may not be in range or has too of a weak signal to provide a successful connection. Check the signal bar to ensure you have strong connection.
- Re-enter the key on the phone to match the key configured on the router. Make sure that the encryption type and security settings match on the router and phone.
- If WEP encryption is in use, check that the key configured on the router matches the key entered on the phone.
- The wireless network you're attempting to connect to may be configured for static IP addresses only. Check with the system administrator for an IP address assignment.
- Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.
- Check if you are able to connect your phone via Bluetooth. If also unable to connect via Bluetooth contact Motorola for repair options.
Can't connect to Internet
- Try a different URL or web site address.
- Disconnect and try connecting to the network again.
- Enter correct Password (WEP-WAP/WPA key).
- If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks, we recommend renewing the hotspot's DHCP lease.
- Unplug the power from your router, turn the phone off. Plug back in your router first, then wait for 1 minute and then turn on your phone.