My wired accessory is not working

If you are experiencing problems while using a headset jack, please follow the troubleshooting steps below.

• Power cycle the phone
  
• Make sure the connection is tightly fitting and secure.
  
• Ensure the headset is inserted completely into the headset jack.
  Tip: Remove any case or cover to ensure headset is inserted completely.
  
• Wiggle the connector to see if that makes a difference (it may tighten the connection)
  
• Try a different headset to eliminate the possibility that the headset is creating the issue.
  

• Check headset settings. The device has several headset settings that can be adjusted to try and improve sound quality.

• 1. Touch
     
  2. Touch Settings
     
  3. Touch Sound
     
  4. Touch Audio Effects
     
  5. Try enabling this feature and trying the different Effects Profiles