What can I do if my phone stops recognizing my Bluetooth headset?
Delete your Bluetooth headset from your phone's device history and pair your headset to your phone again.
A. Delete the headset from phone history:
For most Motorola phones:
- Press Menu.
- Scroll to and select Settings.
- Scroll to and select Connection.
- Scroll to and select Bluetooth Link.
- Scroll to and select Device History.
- Scroll to and select the desired accessory.
- Press Menu.
- Scroll to and select Delete.
For MOTO Q phones:
- Press Start.
- Scroll to and select Bluetooth.
- Scroll to and select Bluetooth Manager.
- Scroll to and select Settings.
- Press Menu.
- Scroll to and select Paired Devices.
- Scroll to the desired device.
- Press Menu.
- Scroll to and select Delete.
B. Pair the headset (Click Here for general pairing instructions)
If you still cannot pair your headset to your phone, you can perform a Master Reset to reset your phone's settings.Click Here for general Master Reset instructions.