How do I reset my moto g5s plus?
In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart on the device by following the steps below.
Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.
Note: The forced restart or reboot will not delete any data on your phone.
Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted.
To reset the device:
- Touch Settings
- Touch System
- Touch Reset options
- Touch Erase all data (factory reset)
External Reset
If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset.
Warning: Before proceeding with an External Reset ensure you know your Gmail address and password. If you don't know the Gmail address and password, visit www.gmail.com > Need help?
Once you have reset your password, power up the locked phone in an area with Wi-Fi or data service, and enter the new password.
Notes:
- With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
- Press the Volume Down button until the flag next to the power button reads "Recovery mode"
- Press the Power button to restart into Recovery mode.
- You'll see an image of an Android robot with the words "No Command:".
- While holding down the Power button, press and release the Volume Up button.
- Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.
- Scroll down to "Yes - erase all user data" and press the Power button to select it.
