Repair Options

Do I need a service or repair?

When your phone isn’t working as you expect, it’s definitely frustrating. However, not all issues need a service. Phone issues fall into three main categories, and it's worth trying out some troubleshooting first.

Software issues might express themselves as an app that behaves badly, a sluggish phone, a phone that won’t turn on or a phone that randomly shuts down. To help understand if it’s a software issue, try our troubleshooting guide or our smart assistant tool.

This includes buttons not working, broken charging jacks, or a battery that drains too quickly. Again, it's worth troubleshooting first to be sure it's really a hardware issue.

We list these separately because they are not covered within the standard one year warranty (but they are covered under our MotoCare Accidental Damage Plan). Physical damage includes broken screens and broken housing. Liquid damage can cause major malfunction and the sensors inside the phone will let the technicians know if this happened.

What kind of service do you offer?

Walk in Service

Visit a nearby authorised service center and they will repair your device.
Note:

1. 1. Call the service center before visiting.
2. 2. Take a copy of of the phone invoice with you.
3. 3. Backup your data and remove your Google account.

How much will it cost?

If your device is within the one year standard warranty period, most repairs will not cost anything. See below for exceptions. (Note: You can check your warranty status by visiting My Products)

If you have a broken screen or other physical damage, this is not covered under our standard warranty , so you will have to pay for the repair separately.

Please note: Both liquid and physical damage are covered under the Moto Care Accident Protection Plan.

Parts Price List

In most cases liquid damage will cause a major malfunction. Again liquid damage is not covered under our standard warranty. Liquid damaged devices cannot be repaired.

Please note: Both liquid and physical damage are covered under the Moto Care Accident Protection Plan.

If your device doesn’t qualify for the standard warranty (by age or condition) and you do not have a Moto Care plan, the cost will be determined by the repair center. You will receive a quotation by the repair partner when your device is received.

Parts Price List

How long will the repair take?

For walk in repairs, the repair center will let you know how long they estimate the repair will take. This usually depends on the repair required and on whether special parts need to be ordered.

Track your repair

We know its hard to be without your phone, but you can easily track your repair here. Enter your device IMEI, the Service Order number, your email address or your contact phone number to get started.

Service Orders IMEI (serial number) Contact Telephone E-mail address

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What can I do when I crack my screen?

Cracked or shattered screens are not covered under our standard warranty; however, they are covered under the Moto Care Accident Protection Plan. If you don’t have an Accident Protection Plan, you will need to pay for the repair yourself. Call or visit one of our repair centers and they will give you a quote.

Parts Price List