I’m Moli, your virtual agent. I can help with Moto phone issues.
Your carrier provides and manages your voicemail. Use the Phone app to set up your mailbox and adjust some voicemail settings.
Set mailbox greeting
- Touch >
- Touch & hold to dial into your mailbox.
- Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions.
Change other voicemail options
- Touch > > Settings
(If you don't see , swipe down on the screen.)
- Touch Voicemail.
- Touch Advanced Settings.
- Change any of the options:
- To change voicemail service from your provider to another voicemail service or app, touch Service.
- To change the number dialed to access voicemail, touch Setup.
To add a voicemail passcode:
- Touch Phone
- Touch Menu
- Touch Settings
- Touch Voicemail
- Advanced Settings > Setup
- Touch Voicemail number then touch data entry spot to bring up keypad
- Touch *#
- Touch Pause to enter a pause after voicemail number (check with your carrier if you need additional information)
Note: Certain automated systems may require multiple pauses.
- Enter your voicemail passcode and touch OK
Fix a problem
If remains in your status bar after you listen to your voicemails, try the following.
First, force stop the app:
- Touch & hold
- Touch Force stop.
This restarts the app and should remove the notification.
If that doesn't help:
Call yourself from another phone and leave a short message.
Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
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