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Force your Moto Z Play to reboot or restart

How do I force the Moto Z Play to reboot or restart when screen is frozen or locked up?

In the unlikely event that your Moto Z Play becomes unresponsive, try a force reboot.

Warning: Don't attempt to remove or replace the battery —doing so may damage the battery and could cause burning and injury.

  1. Connect your device to the supplied charger
  2. To reboot the device, press and hold the Power key for 10 - 20 seconds.
  3. If this reboot is not succesful, press and hold the volume down & power key together for 30-40 seconds



  • Data on your phone will not be deleted.
  • Ensure that your device is charged to a minimum of 5%. If your battery is below 5% then the device may not power on.
  • A device that is completely drained should be charged, for a minimum of 15 minutes, using the provided charger. 


Click here for instructions on how to perform a factory reset.

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