I’m Moli, your virtual agent. I can help with Moto phone issues.
How do I use the text messaging application?
FOR ADDITIONAL MESSAGING ASSISTANCE, SEE THE HELP APPLICATION ON YOUR DEVICE. SELECT BROWSE ALL HELP AND THEN CALLS AND MESSAGING.
To launch the text messaging application, touch Apps > Messaging
Tips & tricks
- Forward: Touch and hold a message, select Forward
- Save attachments: Touch and hold a picture to save it in your gallery
- Text your best friend: Use a widget to text your favourite contact quickly: Touch Apps , touch WIDGETS at the top, touch and hold Direct message to drag it to your home screen, then choose a contact.
Read, reply, forward & delete text messages
Touch Apps > Messaging
- Open: Touch a conversation to open it
- Attachments: When you open a message with an attachment, touch the attachment to open it, or touch and hold it to save it
- Reply: Open a conversation, then enter your response in the text box at the bottom
- Forward: Open a conversation, touch and hold the message you want to forward, then touch Forward
- Delete Conversation: Touch and hold a conversation you want to delete, then touch
- Settings: Touch Menu > Settings to change your signature and other options
Create text messages
Touch Apps > Messaging > +
- Enter the recipients at the top
- Touch the text box at the bottom to enter the message
To add an attachment, touch
Note: To send a video in a message, you cannot capture the video from the camera app. You have to access it via Messaging > Attach > Video > Capture Video. This process will reduce the resolution of the video allowing it to be sent. If you try to attach an existing video you will receive an error message stating video is too large. Those videos can still be shared via Email, You Tube, or transferred to a computer.
No group messaging option
If you are unable to see group messaging options under Message settings, this is most likely caused by a SIM card provisioning error.
To verify go to Settings > About phone > Status > Phone number
If unknown is listed contact your carrier so they can provide details to provision correctly.
FOR ADDITIONAL ASSISTANCE WITH MESSAGING, OPEN THE HELP APPLICATION ON YOUR DEVICE AND SELECT BROWSE ALL HELP --> CALLS AND MESSAGING.
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