Reset the moto g4 plus

Reset the moto g4 plus

In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart on the device by following the steps below.

Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.

Note: The forced restart or reboot will not delete any data on your phone.  

Reset phone

What a reset does

Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone:

  • Google account
  • Media (music, photos, videos)
  • System settings and data
  • App settings and data (including text messages)
  • Downloaded apps

Before you reset

  1. Back up your data.

    If your phone works and you can unlock it, be sure to:

    Copy your photos, videos, and music to a computer or to cloud storage.
    Make sure that any changes you made to contacts or calendar are synced to an account.
  2. Know your Google credentials.

    If you added your Google account to your phone, make sure you know the Gmail address and password for that account. To help prevent others from using your phone without permission, after you reset a phone, you can’t set up the phone until you enter your Google account information again. If you've forgotten the password, you can reset it.

Reset phone from Settings

To erase all data and reset your phone:

  1. Go to Settings > System > Backup.
  2. If you’re resetting because you suspect a third-party app is causing problems, turn off Back up to Google Drive. Instead of automatically restoring apps after the reset, you’ll want to restore them one at a time to determine which is causing the problem.
  3. Touch Image, then touch Reset options > Erase all data (factory reset).

External reset

If you can’t access Settings, do an external reset.

Everything will be deleted from your phone. However, if you personalized your wallpaper or startup message at the time of purchase, you can preserve the personalized content shipped with your phone.

Warning: Before proceeding with an External Reset ensure you know your Gmail address and password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need help?”.

Once you have reset your password, power up the locked phone in an area with Wi-Fi or data service, and enter the new password.

  1. Make sure your battery is charged at least 30%.
  2. Turn off the phone.
  3. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.
  4. Press the Volume Down button until you see Recovery mode.
  5. Press the Power button to restart in Recovery mode.
  6. If you see an Android robot with a red exclamation mark, press and hold the Power button, then press and release the Volume Up button to display the menu options.
  7. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
  8. Use Volume buttons to scroll to Yes, then press the Power button to select it.
  9. Use Volume buttons to scroll to an option and press the Power button to select it:
    • Userdata only: preserves personalized content shipped with your phone, including power up message, image, wallpaper, and ringtones
    • Userdata + personalized content: deletes all content and data

      Allow several seconds for the reset to complete.
  10. Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.

    Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power button until the screen turns dark, then release it to power up normally.
  11. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, touch Set up as new. Then, restore one app at a time and use the phone for a while. If the phone has no issues, install the next app and retest.

Was this information helpful?

Your feedback helps to improve this site.