VPN (Virtual Private Network) Moto E Plus (4th Gen.)

How do I use VPN on my phone?

Virtual private networks (VPNs) are a technology for connecting to the resources inside a secured local network from another network. VPNs are commonly deployed by corporations, schools, and other institutions so their users can access
local network resources when not on campus.

There are numerous systems for securing VPN connections, including some that rely on secure certificates and other schemes to ensure that only authorized users can connect. You must obtain the security details from your network administrator to configure VPN access from your phone.

Working with secure certificates

If your organization’s VPN access relies on secure certificates, you must obtain the certificates and store them in your phone’s secure credential storage, before you can configure VPN access on your phone.

If your network administrator instructs you download the certificates from a web site, you’ll be prompted to set a password for the credential storage when you download the certificates. If your network administrator has you obtain the
certificates in some other way, you will need to use the Security & location settings to set a password for the credential storage first.

To add a VPN

  1. From the Home Screen, press MENU.
  2. Touch Settings
  3. Touch More
  4. Touch VPN
  5. Touch + in the upper right.
  6. Touch the type of VPN you want to add.
  7. Enter the Name you would like for the VPN. (EX. School, work, etc)
  8. Select the Type of VPN you are trying to Add.
    • PPTP VPN - Point-to-Point Tunneling Protocol
    • L2TP VPN - Layer 2 Tunneling Protocol
    • L2TP/IPSec PSK VPN - Pre-shared key based L2TP/IPSec VPN
    • L2TP/IPSec RSA VPN - Public Key based L2TP/IPsec
    • IPSec Xauth PSK - Pre-shared Key Based IPSec Xauth VPN
    • IPSec Xauth RSA - Public Key Based IPSec Xauth VPN
    • IPSec Xauth Hybrid - Authentication on both server and client, IPSec Xauth VPN
  9. In the screen that opens, follow the instructions from your network administrator to configure each component of the VPN’s settings.
  10. Press MENU and Touch Save

    The VPN is added to the list on the VPN settings screen.

To connect to a VPN:

  1. From the Home Screen, press MENU.
  2. Touch Settings
  3. Touch MORE
  4. Touch VPN
  5. Touch the VPN you want to connect to.
  6. In the dialog that opens, enter any requested credentials and touch Connect.

    When you’re connected to a VPN, you receive an ongoing notification in the status bar. If you are disconnected, you receive a notification that you can use to return to the VNP settings screen so you can reconnect to it

To disconnect from a VPN:

  1. Open the Notifications panel and touch the ongoing notification for the VPN connection.
  2. Touch the ongoing VPN notification to disconnect.




  • VPN connection ability was expanded with Froyo SW release, please make sure your handset is at latest SW version.
  •  L2TP connections may need to turn off encryption to set-up VPN.

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