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How do I reset the moto z2 play?

In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart on the device by following the steps below.

Soft Reset 

Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.

Note: The forced restart or reboot will not delete any data on your phone.  

Factory Data Reset

A tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted. 

To reset the device:

  1. Go to Settings > Backup & reset
  2. Touch Factory Data Reset
  3. Touch Reset Phone

Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure applications are not automatically downloaded. (Note: You will be able to enter your Gmail account later and reinstall your applications).


External Reset

If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset.

Warning: Before proceeding with an External Reset ensure you know your Gmail address and password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need help?”.

Once you have reset your password, power up the locked phone in an area with Wi-Fi or data service, and enter the new password. 

  1. Charge your battery 30% or more.
  2. Turn off the phone.
  3. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.
  4. Press the Volume Down button until you see Recovery mode.
  5. Press the Power button to restart in Recovery mode.
  6. If you see an Android robot with a red exclamation mark, press and hold the Power button, then press and release the Volume Up button to display the menu options.
  7. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
  8. Use Volume buttons to scroll to Yes, then press the Power button to select it.
  9. Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.
    Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power button until the screen turns dark, then release it to power up normally.

     
  10. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, touch Set up as new. Restore one app at a time and use the phone for a while. If the phone has no issues, install the next app and retest.

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