Properly charge the Moto Z Play
If you are just setting up your Moto Z Play new batteries are not fully charged. Plug the supplied battery charger into your phone and an electrical outlet. It may take several seconds to start charging the battery.
If your battery is completely discharged, it may take several minutes for the device to begin charging. The battery needs to charge to a minimum voltage before the system can boot up, and this may take a few moments to achieve.
It is best to use the Motorola charger that came with your phone. Chargers have different output capacities, and a weak charger will take longer to charge your battery. If you are using the device heavily at the time, it may be possible for a weak charger to fail to provide enough energy to actually charge at all.
Ensure charger is inserted completely into your device
Your device may recognize that a cable is inserted when it is partially plugged in, however it will not charge.
Not Fully Inserted (device may show empty charge icon but still not charge device)
Fully Inserted (device shows charge icon with TurboPower Charge % and charges properly)
Moto Z shows TurboPower prompt when initially connected but does not continue to show TurboPower in Droid Command Center window.
The Motorola Turbo charger will charge the device at a faster rate when the device is below 78%. If the device is already at 78% or higher, it will charge at regular speed. Battery charging rate will start to slow down when the battery temperature reaches 44C or above. Once device cools down, charging rate will go back to normal for Turbo charging.
Moto Z uses TurboPower™ a Motorola technology which supports the standard for Type C USB. USB-C does not support QC charging, but TurboPower™ delivers high charging rates via USB-C.
Using the provided charger, Moto Z Droid can receive eight hours of charge in 15 minutes; Moto Z Droid Force can receive five hours charge in just five minutes.
You can use QC chargers with the Moto Z Droids but for optimal charging speed the Motorola supplied inbox charger will provide the fastest charging times.
During initial set up of your device, once you have added your accounts (Google and any others) your device will typically transfer significant data while it initially synchronizes your accounts and updates applications from the Play Store. Your phone's battery may drain faster than usual during this initial update and sync session. After the initial sync, and a few charging cycles, your battery will reach its maximum capacity. We strongly recommend keeping the phone attached to the charger during the initial sync.
It may take several charging cycles for your battery to reach optimum performance.
When your device is turned on and you are charging, the battery icon in the top notification bar will show the charging indicator, which looks like a lightning bolt inside the battery.
When your device is turned off, the charging indicator will be in the middle of the screen looks like the outline of a battery. You may need to briefly press the power button to activate the screen.
We suggest charging each night so you start the day fully charged and ready to go!
Your device will warn you when its battery is getting low, first when the charge remaining falls below 15% of its capacity, and again below 5%. When you see these warnings it is a good idea to charge as soon as you can and/or stop usage that could wait for a later time. For example - and depending on your circumstances and priorities - you could enter airplane mode to stop all radio transmissions, or stop applications that use a lot of energy (such as navigation or streaming applications).
Click here for more suggestions on how to extend your battery life.
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