My wired accessory is not working

My wired accessory is not working.

If you are experiencing problems while using a headset jack, please follow the troubleshooting steps below.

  • Power cycle the phone
  • Make sure the connection is tightly fitting and secure.
  • Ensure the headset is inserted completely into the headset jack.

    Tip: Remove any case or cover to ensure headset is inserted completely.
  • Wiggle the connecter to see if that makes a difference (it may tighten the connection)
  • Try a different headset to eliminate the possibility that the headset is creating the issue.

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