Lenovo

Reset my device - Moto X 2nd Generation

Reset my device - Moto X 2nd Generation



There are several ways to reset the device:

  • A forced restart, which may resolve an unresponsive or blank display and does not remove any saved information
  • A factory data reset, which uses menus to reset and remove any saved information
  • An external factory data reset, which uses hardware keys to reset and remove any saved information

 

Forced Restart

If the device is unresponsive or frozen, displays a blank or black screen, or will not respond when the power button is pressed, perform a forced restart.

Press and hold the Power button for 7-10 seconds. The device will restart and go through the boot-up sequence.

Note: The forced restart does not delete any data stored on the phone.  


Factory Data Reset

Reset the phone

The last option is to factory reset the device.

Notes:

* Reset will require a minimum battery level of 20%.

* This will reset the device to the factory default state and it will clear out the memory buffers and reset the device and application data.

* Ensure any personal data is backed up.

To reset the device:

1. Touch Image

2. Touch Settings

3. Scroll down and touch Backup & reset

Note: Please unselect the Automatic restore option.

4. Touch Factory Data Reset

5. Touch Reset Phone

Tip: After power up we recommend to NOT enter a Gmail account to ensure applications are not automatically downloaded. (You will be able to enter your Gmail account later and reinstall your applications).

Note: If you have customized your Moto X on Motomaker, you will have the option to remove your personalized content. If you want to remove your start up message or wallpaper, check the Erase all personalized content box.

Image

 


External Factory Reset

If you cannot access the device's menu to perform the standard reset, use the hardware keys to perform an external factory reset.

Warning: Before proceeding with an External Reset ensure you know your Gmail address and password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need help?”.

Once you have reset your password, turn the phone on in an area with Wi-Fi or data service, and enter the new password. 

Notes:

  • An external factory data reset will remove all data stored on the phone. Before performing this reset, we recommend you back up your stored information.  
  • This reset requires a minimum battery level of 25%. If you are unable to perform a reset, please charge your phone for 20-30 minutes and try again.

 

Android 5.x (Lollipop)/Android 6.x (Marshmallow) Steps

  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time for about 3 seconds.
  2. From the Boot Mode Selection Menu screen, use the Volume Down button to scroll to Recovery, and press Volume Up to select.
  3. When the screen with the Android logo appears, press and hold the Power button, then press and release Volume Up to display the menu options.
  4. Use the volume keys to scroll to "wipe data/factory reset" and press the Power key to select it.
  5. Scroll down to "Yes - erase all user data" and press the Power key to select it.

 


KitKat Steps

  1. With the phone powered off, press and hold the Volume Down button, then press the Power button for about 3 seconds.
  2. From the Boot Mode Selection Menu screen, use the Volume Down button to scroll to Recovery, and press Volume Up to select.
  3. When the screen with the Android logo appears, press and hold the Volume Up button for 10-15 seconds.
  4. While holding the Volume Up button, press and release the Power button.
  5. Use the volume keys to scroll to "wipe data/factory reset" and press the Power key to select it.
  6. Scroll down to "Yes - erase all user data" and press the Power key.

 

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