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Reset my passcode or pattern lock - MOTO E 2ND GENERATION
"Pattern" lock or a "Passcode" are types of Security lock for your handset. If you have forgetten this information, you will need to perform a factory reset.
You will need your Gmail / Google Account credentials (user name and password) after resetting your device.
Reset Gmail Password
If you forgot or are unsure about your Google password, but you remember your Gmail / Google account name, you can use a computer to access the Gmail account and Gmail will send a link to reset your account password to another one of your email accounts. Use steps below to reset Gmail password for your handset with your computer:
- Please use a computer to visit Google Account Recovery
- Select "I don't know my password"
- Follow the steps instructed by Gmail to recover your Gmail login information.
A reset password link will be emailed to your back-up email account you had established during initial Gmail set-up on your computer.
If you forgot any of your other Gmail information as described in Gmail help screen, click on the topic for more details.
Reset phone / Factory Data Reset:
Contact Motorola Customer Service or your Carrier for help with resetting your device, or visist here for current Motorola models.
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